The current COVID pandemic has meant that many businesses have had to relook at current cleaning regimes and schedules to remain COVID-secure. It is of little surprise that business are now reconsidering or looking at out of hours cleaning. In my experience, cleaning is safer and more cost-efficient out of hours, making it a win-win for everyone, especially in these uncertain times.

 

Disruption

Studies have shown that "it takes an average of 23 minutes and 15 seconds to get back to the task". Thus every time a member of your staff has to move or is interrupted, it's costing you time, and we all know time is money. How does it look when your client can hear a vacuum in the background.

 

Exposure to toxins           

Since COVID, we, like many other cleaning providers, are using hospital-grade cleaning chemicals. These chemicals need dwell times to be effective in most cases, meaning spraying them and leaving for several minutes. Our operatives wear appropriate PPE when cleaning. Are your staff and visitors protected as well? 

 

Health & Safety

 Obviously, cleaning out of hours means there is no need to worry about staff and visitors tripping on wet floors or tripping on a vacuum cord. The HSE estimates trips and slips on average cost employers £500.00 a year. 

 

COVID

As I write this, we are still in a lockdown; however, going by previous government guidelines and regulations, one can assume that COVID-19 will still be here for the foreseeable future. Therefore it makes sense that cleaning operative should remain in their own bubble separate if at all possible from your staff and visitors.   

 

Time-Saving 

Simply cleaning out of hours saves time. Not having to clean around staff and visitors, our operative can drastically save you time and money. 

What is a KPI, and what does it have to do with my Cleaning Service?

KPI's, or Key Performance Indicators are quantifiable metrics that a company uses to measure how it's doing in terms of strategic and operation goals.  

The overall objective of KPI reporting by your cleaning provider is to ensure they respond to your goals in keeping your facility clean and safe for staff, visitors and contractors. 

There are five main categories of KPI's your cleaning service provider should be reporting:

1. Quality of Service
2. Client Satisfaction
3. Cleaning Operatives
4. Safety
5. Financial

Within each of these five categories, there is a variety of possible KPI's. Your provider should work with you to determine which are the most relevant to your business.   

        

1. Quality of Service 

a. Results of quality audits by location and/or department (identifying if a particular area or department needs improvement) 

b. Results of quality audits by individuals and/or team (identifying if a specific individual or team needs improvement) 

c. Results of quality audits by item (identifying if a particular service such as dusting needs improvement throughout the location or by an individual) 

d. NOTE: All quality audits should be compared to the established quality requirements of the location 

 

2. Client Satisfaction and Responsiveness 

a. Results of client surveys (has your service provider surveyed you recently?) 

b. Number of special requests submitted compared to number of special requests completed 

c. Number of client compliments

d. Number of client complaints and their disposition 

 

3. Cleaning Operatives 

a. Employee productivity (identifying production rates of square footage cleaned per hour; cost per cleaned area; area cleaned per full-time janitorial worker) 

b. Employee retention

c. Employee turnover

d. Employee attendance/absenteeism

e. Training hours for cleaning procedures, safety and policies 

 

4. Safety 

a. Number of near misses

b. Number of lost workday incidents

c. Number of recordable incidents

 

5. Financial 

a. Comparison of actual expenses to budget, to include labour, equipment cost, chemical cost and consumables cost   

 

How Does Your Current Cleaning Service Measure Accountability?

 

 

Our In-House Bespoke Auditing Software SENTINEL allows you to Track Daily KPI's, Date/Time on Site, GPS Location, Questionnaires, Images and QR codes.